Refund policy

 

• All items are non-returnable and non-exchangeable, unless the item is damaged during shipping, in which case the item will be repaired at no charge to the customer.
• Inward shipping for any approved repairs will be borne by the customer. In an event of any damage to an item during transit, shipping will be decided on a case by case basis.
• Please check the items in all respects, including manufacturing defects, at the time of delivery. Items cannot be exchanged or returned for any reason after that.
• For claims of missing or damaged items to be considered, please take a video while opening the package and request review within 24 hours of receiving the package.
• Lost items, once delivered by the carrier at the given shipping address, is customer's responsibility.
• Product color may vary due to your screen settings.
• There is no guarantee on our jewelry including plating and/or stone setting.
• Keep away from water, perfumes, and chemicals.
• Always store jewelry in a plastic pouch. Failure to do so will result in discoloration of the gold plating.
• Custom orders are paid in full when order is placed and are non-refundable. They are delivered within 8-10 weeks except for delays due to unforeseen circumstances.